- England, Mann, 25-30
- 1 Gjennomgang
Dirty dirty dirty!!! a grime filled room had clearly not been cleaned in months, staff very rude, 'beds' and I use that word very lightly were very uncomfortable and dirty air co broke dvds all missing would not stay here again if you paid me we left early to get away from it AVOID!!!
I would like to apologize to you if the room was not to your standards. We did offer to clean it more thoroughly and offered a slight discount on the price, which you declined. We could only refund you for the last days stay, and not the entire amount since you informed us that you have a problem with the room in the late afternoon of the second day. You could have reported the problem right away instead of waiting 2 days to do it. We took your complaint seriously and did spend quite a bit of extra time cleaning the room after your departure.
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