- Norge, Kvinnelig, 18-24
- 29 Omtaler
Stayed 4 nights. Had two bookings and had to check out and in again. Staff said our room wasn't avalible, but after waiting from 10-14 she said our previous room was empty... Could have just stayed instead of packing everything and waiting. The front desk staff where horrible! Started dancing and singing when 7people are in line not getting help!! Bathroom was discussing!! Kitchen didn't have enough plates, knives and forks for 10 people... And only a faw places to sit so it was really hard..
Hi There Thank you for taking your time to leave a review i do appreciate your feedback. I apologise for the confusion with your room this can sometimes happen when we are fully booked but we do try and keep people in the same room when we can as it is easier for everyone so i can guarantee this wasn't intentional. I'm sorry to hear my staff were horrible, this is not something i have seen myself and i can assure you this will be dealt with promptly. We have very modern facilities that are cleaned twice daily to keep them up to standard so i will be taking this up with my housekeeping staff to see why this wasn't the case during your stay. Please get in touch if you are in Wanaka again as i hope you will give us a second chance and i will make sure you are well looked after. Kind Regards
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