- Norge, Kvinne-konsernet, 18-24
- 3 Omtaler
It was dirty, there was never any staff present, They didn't Even make the beds after two girls left and before the next two Arrived. The staff, when they finally Were present, wasn't very helpful. The only positive thing was the location, but I would not stay there again.
Dear guests, we are sorry that you felt uncomfortable in Hacienda. Your review is not based on facts. The staff is present almost all the day (the receptionist or our drivers), you also had several telephone contacts, even a 24 hours contact in case you need any additional services. You booked a dorm and you locked the room which was against the house rules and took the key with you instead of leaving it at the reception desk. So the housekeeper could not change the bed linen for the 2 beds reserved for the next two guests or even clean the room no.5. Best regards, Bled Tours team
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