- Italia, Mann, 31-40
- 4 Omtaler
Tutto ok, staff sempre molto gentile
- USA, Mann, 41+
- 9 Omtaler
A disaster. I made the mistake of paying before seeing the facilities, which were not as described. Like a low rent backpacker hostel w/ no real kitchen, bad beds, confused & incompetent staff. Tried to only stay one night but cancel rest of booking. Owner was irate, very rude, and threatened to call the police, throw me out at 11pm. I left and found a better place near the bars for far less money, but the owner didn't refund. Unless you like threats and a substandard mess, DON'T STAY HERE!
We are sorry to see such a bad review with false accusations. The guest complains that our hostel has no real kitchen. BUT our profile does not state that we have a fully equipped kitchen, but only "Tea & Coffee Making Facilities". We can only recommend to read the profile of a hostel before making a booking! Also, we have been renting our hostel through hostelworld for many years now but we have never had such a problem with a guest. The guest was extremely unfriendly and aggressive in his tone and behavior. Our staff member who checked him in felt threatened and called our manager who was in another city (Stuttgart). The manager talked to the guest on the phone over 45 minutes trying to explain what the guest booked and that the complains of the guest were not justified. The manger offered a partial refund if the guest decided to leave. The guest refused the offer and kept talking and screaming to the manager. The manager worried about the safety of our staff member who was with the guest and asked the guest to calm down otherwise the manager would have no choice but to inform the police. The guest continued to argue and threatened to write bad reviews about our hostel on hostelworld and on other platforms on the internet. Another staff member then arrived and was able to calm down the guest. The guest stayed one night. The next morning he even sent an e-mail asking for a receipt but only two hours later he left the hostel sent another e-mail with threats again. Overall, our staff members who had contact with the guest in person, felt extremely unsafe by the aggressive behavior of the guest. Neither our staff members nor our manger threatened the guest at any time and the standard of our hostel is typical for a hostel as we are not a 5-star hotel. We are just glad that other guests have left good reviews.
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